Delete your account
Last updated: November 01, 2026
You can delete your axofit account and your data whenever you want. The party responsible for your data is axofit. Here we explain how, what is erased, and what we keep for a while and why. The Spanish version prevails.
From the app (recommended)
Open axofit, go to Profile and tap Delete account. Confirm with Delete everything.
Deletion is immediate and also erases the data stored on your phone.
By email
Write to [email protected] from your account's email with the subject "Delete account". Before erasing anything we check it's you, with a reply from that address or by asking you to sign in.
We delete the account within 5 business days and confirm it by email.
What is erased
- Your account: email, name, password and the links to Apple and Google.
- Your training profile, including weight, height, birth year and the areas you wanted to avoid.
- Your gyms and their equipment.
- Your exercise preferences.
- Your workouts, sets and personal records.
- Your devices, notification tokens and sessions.
What is kept and why
- Aggregated usage analytics, with no identifier linking them to you.
- App Store and Google Play transaction logs, for up to 90 days, because of our obligations to Apple and Google and to handle disputes.
- Support emails you sent us, for as long as the law requires.
- Your email on the waitlist, if you joined it separately. Leave the list with the link in any of its emails.
- Backups, for up to 30 days, after which they are deleted.
Your subscription
Deleting your account does not cancel your subscription. Cancel it yourself so the store does not charge you again:
- iPhone: https://apps.apple.com/account/subscriptions
- Android: https://play.google.com/store/account/subscriptions
Contact
If you have questions about deleting your account write to [email protected].